Job Description:
Technical Business Analyst role will be responsible for implementation of product enhancements and production support of Consumer Connection. Triage of incidents, change requests and support tasks and data analysis as it relates to production support.
Essential Job Functions:
Support all operational aspects of the ConsumerConnection product.
Investigate new/unknown/existing issues in ConsumerConnection. Clearly document all findings in the issue tracking system.
Utilize issue tracking system (JIRA) daily.
Provide feedback to the clients and technology managers.
Generate routine and ad-hoc reporting and analysis to assist in evaluating production performance and resolving issues.
Provide support for and minor enhancements to reports utilized by the QC process.
Work with other teams on issue resolution.
Perform other duties as needed.

Minimum Qualifications and Job Requirements:
Bachelors degree with at least three to five years related experience or equivalent combination of education and experience
Three years of experience writing SQL queries*
Strong data analysis skills*
Experience gathering and documenting requirements*
Experience creating/executing queries in Databricks environment is a plus*
Oracle experience is a plus**
Strong oral and written communications skills**
Ability to work independently with minimum supervision.
Strong facilitation skills
Intermediate/advanced knowledge of Excel
Extreme attention to detail
Experience within a customer or technical support environment.
Exemplary professional demeanor, resourcefulness, flexibility, and self-motivation
Advanced judgment and problem solving skills.
Ability to maintain a positive attitude in high stress/fast paced work environment.
Proven data driven decision-making skills.

Other Responsibilities:
Participate in daily support triage meetings and other regular meetings as required.
Participate in documentation of support processes and methods.
Maintain current set of existing documentation.